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What is content moderation?

Content moderation is a buzz word among those of website content creators who have ever come across the violation of rules and procedures. We also know a number of news reports and movies about people who call themselves “content moderators”, however, what exactly is content moderation? We hope to answer this question in this article.

As it is described on many web pages devoted to this issue, content moderation is some sort of checking out photos, posts and videos created by users in order to verify whether it complies with the internal rules of the website or legal regulations appropriate for a particular country. At the moment, more than 100,000 people worldwide are said to deal with content moderation.


What exactly is content moderation?

Content moderation can be described as a practice of monitoring and applying pre-determined rules and guidelines to user-generated submissions in order to determine if this type of communication, for example a post or a photo, is allowed and comply with the rules. It must be noted that content moderation is a vital part of online engagement and is about data labelling each time it is found obscene or unacceptable.

People who do this job - content moderators – are responsible for constant screening, monitoring and approving content that is fine with guidelines. In some cases, content moderators also respond to feedback and posts that have been already published on a website. It must be noted that their job helps to drive up user engagement.

Content moderation can be, however, operated with the use of modern automated tools. Due to the incorporation of Artificial Intelligence, such a software is able to verify a big quantity of content with a human-like accuracy in order to flag all the posts that violate any legal regulations or publisher`s guidelines.


Types of content moderation and its future

There are different types of content moderation. Among them we can find:

  • Pre-moderation – checking content before its publishing;
  • Post- moderation – verification after publishing; Reactive moderation that engages users who flag the unwanted pieces;
  • Distributed moderation – members rate posts on a site;
  • Automated moderation – already mentioned automated tools to verify content.

The last one is of course the only method of content moderation that relies mostly on a piece of technology rather than a human.